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Operations & Accounting Team Member (Franchise / Multi-Unit Support) Fully Remote - US

Operations & Accounting Team Member (Franchise / Multi-Unit Support)

Full Time • Fully Remote - US
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

 Pack Member Profile: Operations & Accounting Team Member (Franchise / Multi-Unit Support) We are a growing team supporting multi-unit operators across accounting, operations, and reporting systems. Our focus is helping clients successfully implement, maintain, and get value from their systems. This role is focused on execution. You will be responsible for supporting multiple clients across onboarding, ongoing accounting workflows, and system maintenance. This is a fast-paced, detail-oriented role that requires strong problem-solving skills and the ability to manage multiple priorities. Your role will embody our core values of Innovation, Accountability, Collaboration, Courage, Entrepreneurial Spirit, Pursuit of Excellence, and Tenacity. 

Key Responsibilities: 

1. Core Values

  • Embody our core values in all that you do. 

2. Client Onboarding 

  • Support new client implementations across accounting and operational systems 
  • Map accounts between systems (e.g., QuickBooks and operational platforms) 
  • Validate sales, deposits, and financial data 
  • Configure workflows including tip automation and daily sales processes 
  • Identify and resolve gaps in client data or setup 

3. Ongoing Accounting & Operations Support 

  • Assist with weekly and monthly close processes 
  • Perform sales validation between POS and accounting systems 
  • Reconcile cash and deposits 
  • Maintain and update system mappings as needed 
  • Support multiple clients simultaneously 

4. Client Communication 

  • Respond to client questions and provide support 
  • Follow up on outstanding items and keep projects moving 
  • Translate system issues into clear next steps for clients 

5. System Troubleshooting

  • Work across multiple systems including POS platforms, accounting software, and operational tools
  • Identify discrepancies and resolve issues
  • Navigate incomplete or inconsistent data environments

Qualifications:

  • 3-5 years’ experience with bookkeeping or accounting
  • Familiarity with QuickBooks Online
  • Experience with multi-unit or franchise environments is a plus
  • Strong attention to detail and organizational skills
  • Ability to work independently and manage multiple priorities

What We’re Looking For

  • Strong problem-solving ability
  • Comfort working in ambiguous or evolving environments
  • High attention to detail
  • Ability to follow through and take ownership of tasks

Why This Role Matters
Operators rely on accurate systems and clean data to run their business effectively. This role ensures systems are properly set up, maintained, and functioning so operators can focus on running their business.

This is a remote position.





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